Refund policy

Thank you for shopping with PurpleNight.

Due to the intimate nature of our products and safety considerations, all sales are final. Please review the policy below carefully.

1. Final Sale Policy

All sales are final.

We do not accept returns or exchanges, including unopened items.

This policy applies to all product categories, including but not limited to:

  • Intimate products (e.g., vibrators, dildos, sex machines)
  • Lubricants, oils, creams, and personal care items
  • Lingerie or clothing
  • Large equipment and machines
  • Gift cards
  • Custom or special-order items

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2. Defective, Damaged, or Incorrect Items (7-Day Window)

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.

To qualify for replacement consideration:

  • The issue must be reported within 7 days of delivery
  • The defect must be verified as a manufacturing issue
  • Photo or video evidence is required
  • The product must not show signs of misuse, modification, or improper handling

Failure to provide the required documentation may prevent us from processing your claim.

  Resolution

In confirmed cases reported within 7 days, a replacement will be provided as the primary resolution.

If a replacement is unavailable, a store credit will be issued.

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3. Manufacturer Warranty (After 7 Days)

After the initial 7-day period, product issues must be handled directly through the manufacturer's warranty.

We are happy to assist by providing contact information or helping facilitate communication if needed.

Warranty terms, coverage, and timelines are determined by the manufacturer.

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4. Order Cancellations

Orders may only be canceled before they enter processing.

Once an order has entered processing, cancellation is no longer possible, even if tracking information has not yet been issued.

If you wish to request a cancellation, please contact us as soon as possible. Cancellation cannot be guaranteed once an order has entered processing.

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5. How to Report an Issue

Please email us within 7 days of delivery at:
hello@purplenight.ca

Include:

  • Order number
  • Product name
  • Detailed description of the issue
  • Required photo or video evidence

We will review and respond as quickly as possible with next steps.

 

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