Track Your Order

We understand that you’re looking forward to receiving your PurpleNight order. Below is everything you need to know about tracking your shipment.

1. How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.

To track your order:

  1. Check your shipping confirmation email
  2. Click the tracking link provided
  3. Or enter your tracking number directly on the carrier’s website

Tracking updates will show the current status and estimated delivery date.

Please allow 24–48 hours for tracking information to appear after shipment.

2. Shipping Carriers

We work with trusted Canadian carriers to ensure secure and discreet delivery.
The specific carrier used will be indicated in your shipping confirmation email.

3. Tracking Issues

If you experience tracking issues:

Tracking not updating:
Please allow up to 48 hours for tracking activation.

No updates for several days:
Tracking may pause while packages move between sorting facilities.

If there have been no updates for more than 5 business days, please contact us for assistance.

4. Lost or Damaged Shipments

If your package appears lost or arrives damaged, please contact us within 7 days of the marked delivery date.

To qualify for review:

  • The issue must be reported within 7 days
  • Photo or video evidence is required (for damaged items)
  • Shipping label and outer packaging must be clearly visible

We will coordinate with the carrier to investigate the issue.

Resolution

If transit damage or loss is verified, a replacement will be provided as the primary resolution.

If a replacement is unavailable, a store credit will be issued.

5. Delivery Confirmation

Once a package is marked as delivered to the address provided at checkout, PurpleNight is not responsible for:

  • Incorrect addresses entered at checkout
  • Packages retrieved by individuals at the delivery location
  • Theft occurring after confirmed delivery

If you believe your package was misdelivered, please contact the shipping carrier directly. We will assist when possible.

6. Discreet Shipping

All PurpleNight orders are shipped in plain, discreet packaging with no reference to product contents.

7. Contact Us

If you need assistance with tracking, please contact:

Email: hello@purplenight.ca

Our support team will respond as quickly as possible during business hours.


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