Discreet Sex Toys & Couple Gifts in Canada – 100% Discreet Shipping | PurpleNight®

FAQ's

PurpleNight – Frequently Asked Questions (FAQs)

Welcome to PurpleNight’s FAQ section. Below you’ll find answers to common questions about our products, shipping, and policies. If you need further assistance, please contact us at hello@purplenight.ca.

1. What products does PurpleNight offer?

PurpleNight offers a curated selection of adult wellness and intimacy products, including:

  • Adult toys
  • Lingerie and apparel
  • Lubricants and personal care products
  • Bondage and BDSM accessories
  • Intimate wellness items

We focus on quality, body-safe materials, and reliable performance.

2. Is shipping discreet?

Yes.

All orders are shipped in plain, discreet packaging with no reference to product contents. Your privacy is a priority.

3. Do you ship internationally?

At this time, we ship within Canada only.

4. How long does shipping take?

Orders are typically processed within 1–2 business days.

Standard shipping within Canada is estimated at 5-12 business days. Delivery times may vary depending on carrier conditions.

5. How much does shipping cost?

Shipping is a flat rate of $9.95 per order unless otherwise stated at checkout.

For more details, please review our Shipping Policy.

6. How can I track my order?

Once your order ships, you will receive a tracking number by email.

Please allow 24–48 hours for tracking information to activate.

If you experience delays or issues, contact us at hello@purplenight.ca.

7. Can I cancel or modify my order?

Orders may be canceled or modified only before they enter processing.

Once an order has been processed or prepared for shipment, cancellation or modification is no longer possible, even if a tracking number has not yet been issued.

If you need assistance, please contact us as soon as possible.

8. What is your return and refund policy?

Due to the intimate nature of our products, most items are final sale.

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.

In verified cases:

  • A replacement will be provided as the primary solution
  • If a replacement is unavailable, a refund to the original payment method will be issued

For full details, please review our Refund Policy.

9. Is my payment information secure?

Yes.

All payments are processed through secure third-party payment providers. We use SSL encryption to protect data during checkout.

PurpleNight does not store full credit card details.

10. Are your products body-safe?

We carefully select products made from high-quality materials such as silicone, stainless steel, glass, and ABS plastic.

Please review individual product descriptions for material details and care instructions.

11. How do I care for my products?

  • Clean before and after each use.
  • Use compatible lubricants (water-based for silicone).
  • Store in a cool, dry place.
  • Follow manufacturer-specific instructions when provided.

12. Do you offer gift cards?

Yes. Please contact us at hello@purplenight.ca for gift card inquiries.

13. What if my package is lost or damaged?

If your package arrives damaged, please contact us within 7 days of delivery.

Photo or video evidence may be required. Verified cases will be resolved in accordance with our Refund Policy.

If your tracking shows the package as delivered but you have not received it, please check with your local carrier or neighbors first.

PurpleNight is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. However, we will do our best to assist you in contacting the carrier and filing a claim if needed.

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